Support

We’re glad to help. Write to us at intimacy@welike.com – we usually reply within two business days.

So we can help quickly, please tell us: your iPhone model and iOS version, the email address of your Intimacy account (if you have one – never your password) and what exactly happened. A screenshot helps; screenshots from the reader are black on purpose, so a photo of the screen works too.

Getting started

Do I need an account?

No. You can start reading right away. Your balance and reading progress are then tied to your device. An account (email and password, or “Sign in with Apple”) is worth it if you want to read on more than one device or switch iPhones – your existing balance and your progress carry over when you create the account.

Who is Intimacy for?

Intimacy is an app for adults. The first time you open it, you confirm that you are at least 18 years old.

Where do I find what?

Home: recommendations and search. Library: your books and audiobooks. Credits: balance, packs, subscription. Profile: account, notifications, Privacy Options, legal.

Credits

What are credits, and what does a chapter cost?

Chapters are unlocked with credits. Depending on its length, a chapter costs 30, 40 or 50 credits. The first chapter of every book is always free. You start with 150 credits.

How do I get credits?

Either as a pack (one-off) or with an Intimacy subscription (new credits every month). You’ll find both under “Credits”; the prices are shown there and in the App Store.

Do credits expire?

Credits you buy never expire. Subscription credits stay as long as your subscription runs, and expire when it ends. The app always spends subscription credits first.

Why can’t I unlock a later chapter?

Chapters unlock in order – a chapter only once all the ones before it are open. That way you never buy the finale by accident. With Devotion the order doesn’t apply, because every chapter is included.

Do unlocked chapters stay unlocked?

Yes. Whatever you have unlocked with credits stays readable for good – even without a subscription. Chapters you have only read through Devotion are no longer readable once Devotion ends, until you unlock them with credits.

Subscription

Which tiers are there?

Blush (200 credits a month, all books), Desire (450 credits a month, books and audiobooks) and Devotion (unlimited reading and listening, offline downloads). Every subscription can be cancelled monthly and runs through your Apple account.

How do I cancel or change my subscription?

In the app under Credits → “Manage subscription”, or directly in your iPhone settings → your name → Subscriptions. The subscription keeps running until the end of the period you have already paid for.

I have a new iPhone – where is my subscription, where are my credits?

Sign in with the same account. Your balance sits on our server, not on the device. If the subscription doesn’t show up, tap “Restore purchases” under Credits (with the same Apple account you bought with).

A purchase wasn’t credited.

Restart the app and tap “Restore purchases” under Credits. If that doesn’t help, send us the Apple purchase confirmation (the order number is enough – no payment details) at intimacy@welike.com.

Can I return a purchase?

Purchases and subscriptions are handled by Apple. So you request refunds directly from Apple at https://reportaproblem.apple.com. We cannot issue refunds ourselves.

Reading and listening

Font, text size, line spacing, dark mode

In the reader, via the settings icon at the top right. You can choose between five fonts; the settings apply to every book.

Reading progress on more than one device

With an account, your progress is synced between your devices. Without one, it stays on the device.

Audiobooks

Audiobook chapters come with Desire and Devotion, or on their own with credits. With Devotion you can download chapters and listen offline.

Why are my screenshots black?

That is on purpose: the reader is protected against screenshots and screen recordings, so that our authors’ texts are not passed around.

Account and data

Changing your email, password or name

Under Profile, once you are signed in.

Forgotten password

Tap “Forgot password” when you sign in – you’ll get an email with a link.

Deleting your account

Under Profile → “Delete account”. This permanently deletes your account, your balance, your unlocked chapters and your reading progress. A running subscription also has to be cancelled in your iPhone settings – deleting the account does not end it automatically.

Notifications

Under Profile you can turn alerts about new chapters and reading reminders on and off individually. Whether the app may send notifications at all is something you decide in your iPhone settings.

Usage analytics and recommendations

Under Profile → Privacy Options. What the switches do is on the Privacy Options page; what the app processes is in the Privacy Policy.

Access to my data

Write to us at intimacy@welike.com. Your rights are described in the Privacy Policy.

Reporting a problem

Tell us what you did, what you expected and what happened instead – together with your iPhone model and iOS version. The more precise you are, the faster we can reproduce it and fix it.